How does it work?
The doom loop
While most current chatbots get stuck in a “doom loop” when they don’t understand a sentence or request, the lesswork Voicebot won’t. This is because most chatbots rely solely on one type of artificial intelligence (NLP - Natural Language Processing). In contrast, the lesswork Voicebot utilizes two advanced AI technologies: NLP and a custom Large Language Model (LLM) – the same cutting-edge technology that powers systems like ChatGPT.
The lesswork Voicebot's unique approach
When the bot encounters an unknown scenario or a question it cannot readily answer, it captures all the information from the conversation and seamlessly switches to the LLM. The Voicebot then politely reassures your customer that a callback is forthcoming, including querying the customer as to the best times to reach them.
Let the bot do the heavy lifting
In this way, the lesswork Voicebot lives up to its name by significantly reducing a front-line staff member’s telephone workload by up to 75%!